Insight Trans Logistics, specialists in European logistics services and in particular abnormal loads, has been in operation since 1998. With drivers spread out across countries and time zones, maintaining consistent communication, training, and compliance has traditionally presented an ongoing challenge.

Before adopting The Driver Handbook, Insight’s driver communications and training were typically delivered face-to-face in a classroom setting or distributed via email. Geography posed the primary barrier. With drivers constantly on the move across Europe, delivering consistent training required careful scheduling, often forcing the company to reschedule workloads weeks in advance. Traditional face-to-face sessions not only disrupted operations but also failed to fit seamlessly into drivers’ routines.

Having implemented The Driver Handbook solution in the business 12 months ago, more recently the company began the process of applying for FORS accreditation.

Why The Driver Handbook

Initially Insight Trans Logistics turned to The Driver Handbook for a solution that offered both structure and flexibility for its driver communications and training needs. The platform’s mobile-first approach meant drivers could access training and key information from anywhere or at any time. It provided a centralised channel for communication, replacing fragmented emails with a consistent flow of updates, policies, and essential knowledge.

One of the standout features was the ability to prove understanding through built-in quizzes, replacing the less robust practice of asking drivers to simply sign off on documents. The team also customised the platform to include content specific to their operation, such as ferry crossing guides, clandestine entry training (updated every six months), regular driver infringement reports and even their own workshop manuals.

A smoother, smarter solution

The Driver Handbook quickly transformed the company’s training and compliance processes. Drivers received structured, easy-to-access materials, while managers gained visibility into completion and comprehension through the systems comprehensive reporting tools. Inductions for new drivers also became more efficient, with drivers reading and completing mandatory material on day one.

In preparation for the FORS Bronze audit, the platform proved invaluable. Instead of scrambling to compile evidence, the team had instant access to everything they needed. Policies, risk assessments, and training records were not only readily available but also complete with version control, distribution logs, and time-stamped completion data. Digital records eliminated the need for paper trails and follow-up emails, allowing Insight Trans Logistics to demonstrate compliance within minutes.

Daniel Holland, Transport Manager at Insight Trans Logistics said “The auditor was impressed by how clearly the system laid out each of the related elements from the FORS Standard. The ease with which we were able to retrieve the required information, the clear evidence of driver access and comprehension, and the overall user-friendliness of the mobile app all appeared to have made a strong impression. It also took away much of the stress for me, knowing everything I needed to evidence was all in one place.”

Real business impact

The Driver Handbook has not only helped simplify the FORS audit approach for Insight Trans Logistics, but has also delivered measurable business gains. Daniel went on to say “We can now avoid potential operational disruptions by eliminating the need to reschedule work or take drivers off the road to deliver essential information and training. My time is also better spent focussing my attention on other key areas of the operation – I know that my drivers all have access to the same consistent information all of the time”

The outcome

With The Driver Handbook firmly embedded into its operation, Insight Trans Logistics successfully passed its FORS Bronze audit.

Karen Davies, Operations Director at The Handbook Group said, “With over 30 communication requirements in the FORS Standard, we’ve taken great care to ensure that The Driver Handbook helps operators meet all of these. As shown by Insight, they have been easily able to demonstrate a solid library of content, both our standard content and their own operationally specific information. They’ve got an efficient and robust method of distribution, clear and auditable records and also more importantly, they can demonstrate driver comprehension using a simple quiz approach to underpin any reading or training.”

Looking ahead

For Insight Trans Logistics, the success of the audit has marked just the beginning. The team is now working to integrate The Driver Handbook more deeply into their broader compliance and safety strategy – not just as a tool for accreditation, but as a long-term platform for operational excellence.

Their goal remains clear: to make every aspect of their operation, and every driver within it, as safe and informed as possible. With The Driver Handbook as a central resource, they now have the structure, transparency, and efficiency needed to achieve that goal – well beyond the audit checklist.