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Privacy policy

1. YOUR RIGHT TO PRIVACY

The Handbook Group Limited (“The Handbook Group”, “us”, or “we”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. WHO WE ARE

We are:
The Handbook Group Limited
Registered address: Chandos House, School Lane, Buckingham, MK18 1HD
Email: [email protected]

3. WHY WE COLLECT DATA

When you order from us we need to know your name, email address and telephone number. This allows us to process and fulfil your order. When you use our service your users will require a unique ID to login to either TDHConnect or The Handbook Group App.


We may also use the information we collect about you to notify you from time to time about important new features and changes to The Handbook Group and our services. If you have asked not to be, we will not contact you to notify you of these services for any other reason, unless it is connected with your purchase.

4. WHAT INFORMATION WE COLLECT

We may collect and process the following information:

  • Identity data: Name, email address, job title (if provided)
  • Account data: Login credentials, user preferences
  • Payment data: Billing address, payment details (handled securely by our payment provider)
  • Technical data: IP address, browser type, device information
  • Usage data: Page visits and interactions

5. HOW WE COLLECT INFORMATION

We collect information:

  • When you create an account or subscribe to our service
  • When you contact us via forms or email
  • From third-party tools such as email marketing services

6. HOW WE USE YOUR INFORMATION

We only use your information where we have your consent or where we have another lawful reason for using it. We use your data to:

  • Provide and manage your access to our services
  • Process payments and billing
  • Communicate with you (support, service updates, marketing – with consent)
  • Understand how you use the service
  • Improve our website and service offering
  • Pursue our legitimate interests
  • Protect our legal rights and comply with legal obligations

7. LEGAL BASIS FOR PROCESSING

By placing an order with The Handbook Group you consent to the collection and use of the information you provide solely for the purposes of fulfilling your order and providing the service. Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to provide our services
  • Consent – for marketing
  • Legitimate interests – to improve our services and ensure security
  • Legal obligation – for tax, accounting, or compliance reasons

8. SHARING YOUR INFORMATION

We do not sell your data. We may share it with:

  • Service providers: such as payment processors, analytics tools, and email platforms
  • Legal authorities if required by law
  • All third-party providers are required to comply with UK GDPR

9. HOW WE STORE AND PROTECT YOUR DATA

We are committed to doing all that we can to keep your data secure. We store your data on secure servers located in the UK. We implement appropriate technical and organisational measures to protect it from loss, misuse, or unauthorised access.


Data is only retained for as long as necessary to fulfil the purposes outlined above or comply with legal obligations.


We will not sell or rent your data to or share it with third parties, unless we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

10. YOUR DATA PROTECTION RIGHTS

You have the right to:

  • Information about how your personal data is processed
  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO

11. COOKIES

We do not use cookies for data tracking, and we do not collect personal data through the use of our website or as part of our service. We use privacy-friendly tracking technology that analyses aggregated data without storing information on user devices. This approach ensures compliance with data privacy regulations like UK GDPR and eliminates the need for cookie consent banners.
If this changes in the future, we will update this policy accordingly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. CONTACT US

If you have any questions about this Privacy Policy, how we handle your data or to exercise your rights, please contact us by:


Email: [email protected]
Post: Chandos House, School Lane, Buckingham, MK18 1HD